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Kristin Ray

Member: kristin ray
chicago, IL 60614
Category: Pest Control/Exterminating
Services Performed: No
Work Completed Date: August 28, 2014
Hire Again: No
Approximate Cost: $450.00
Description Of Work: Rat Control

Member Comments: Without going into too much detail. This is a ripoff. They charge you $450 just to come out( the technicians)for an estimate. Many other qualified companies do not. In talking with them at my home, I thought this was their fee for future work to come and they led me to think so. In my initial decision to use American Pest Solutions, I made the mistake of going by their rating and not reading reviews. I'm not sure why the two don't correlate. They do not follow up with you no matter your requests for them to do so. When dealing with the "office staff" you are made to feel like you're bothering them. The experience felt icky and like I was truly taken advantage of my normally kind nature. I've never experienced this with Angie's List before. I guess I need to be more cautious no matter what the rating...

Submitted from Angie's List iPhone Application
Company Response: Dear [member name removed]:

Your report was presented to me to review. I have spoken to the two technicians that served you, and I read their report. In respect to all concerned, I have deeply critiqued that August 28, 2014 service visit:
1) Our company tracks the duration of each service call from start to finish. Our time spent at your home
was from 2:09PM to 3:01PM.
2) Your fee was $315 and not $450 as evidenced by your check which was written at the time of service
and has cleared our bank.
3) To your point that other reputable companies do not charge such fees for comparable work, we do not
price according to other companies.

Having distilled your report to its essential points, I am grateful to Angie's list for the opportunity to respond. In addition, I am sending you a copy of my response to make certain that you, the customer, may read an official response in writing so that you may feel respected for the concerns outlined within your report.

We have set fees for rat inspection plus work performed to address a rat condition. $450 was reduced to $350 because we did not perform elimination services but did formulate a plan of action that would guarantee no rats could appear on your property once our proposal was accepted and our work completed. Additionally, you received a 10 percent Angie's List discount, bringing your fee to $315.

It is possible that our communication was not thoroughly explained. I have no proof of that without a direct verbal discussion with you; however, we do not charge a fee of $450 without scheduling price inclusive follow up visits to make certain that an existing condition has been properly dispatched.

We know of no other company that performs guaranteed rat exclusion services, and so we do not believe our work is in any way comparable to what other companies offer.

I believe there must have been a misunderstanding. We are not in business to, as you note, "rip-off" any customer. You believe, apparently, that Angie's List has not performed reliably by recommending our company at it's highest rating with consecutive annual Super Angie's Awards to date.

I would appreciate an opportunity to visit with you. there will be no fee, and I will do an overall rat survey of your immediate surroundings so that I might discover from where the rat traffic is coming. At that time, I feel certain that you could feel better about the services that we always intend to perform.


George Manning
Consulting Entomologist
[hyperlink removed]

Kristin Ray

I Have Mice!

I Have Bed Bugs!

I Have Rats!