Member: Leigh Peters-Fransen
FOREST PARK, IL 60130
Category: Pest Control/Exterminating
Services Performed: Yes
Work Completed Date: October 10, 2013
Hire Again: Yes
Approximate Cost: $250.00
Description Of Work: Looking for where mice were getting in and baiting to kill them.
Member Comments: Very polite. Walked around the house, found several mouse holes and showed them to me. He did miss one hole under the porch (we had work done and they found it). Looked around inside to see how they were moving in the house and where they were active. They also checked under the stove to see how they were climbing up and swept up back there. Baited extensivly (it seemed to me) and told me what to expect. He did not push their mouseproofing services on me.
Company Response: Dear Member:
We appreciate getting the chance to answer your review. The fact that you took the time to send Angie's List your review says a great deal about the value that you place upon the importance of getting a creditable and responsible company to serve as the solution to your pest problem.
You had the confidence to seek assistance with correcting the locations that we felt needed correction. It's good to learn that an additional opening to the home's interior was located by the individual that you retained.
I would like to add that if we had provided that service, we would have placed the entire building under an unconditional one year guarantee that no further mouse problem could recur. Had a location been missed, once we completed the mouse exclusion work, you would not have received a service fee for the call-back.
When we do exclusion work, it is always after the pest problem has been eliminated. It is at that juncture that value can be placed upon exclusion work. The annual warranty against recurrence can be renewed annually. When one elects extended warranties, we are obliged to inspect the entire exterior surroundings of the building as well as it's interior. That service would be provided for a nominal fee
Let us know how things are. We may call you just to see that all is well.