Member: Joyce Smith
CHICAGO, IL 60651
Category: Pest Control/Exterminating
Services Performed: Yes
Work Completed Date: April 26, 2012
Last Modified Date: February 08, 2014
Hire Again: Yes
Approximate Cost: $225.00
Description Of Work: I used the Big Deal and pests control/exterminating service of American Pest Solutions. They came out and I had a rodent problem. They expected the building from the basement up and around the building to find out where the mice maybe coming in. Showed us the holes and if we wanted them to come out and fix the problem, we will have to call them back again and let them know and they would do a proposal. They poisoned it.
Member Comments: It was excellent but it's not through Angie's List.
Transcribed from a telephone interview
Company Response: Thank you for your review, Member
Our entire purpose for being in this pest mitigation industry is to show our clients how to live without chronic pest control(preventive maintenance). Seriously, with the exception of some required regular service visits, we attempt to eliminate the pest problem and show our clients how to proceed with structural corrections that will exclude that pest problem if that is necessary. Once we have eliminated the existing pest presence, we can provide exclusion work for an additional fee when the client requests that guaranteed work.
With mice or rats, we do not exclude them while there is a remaining presence. We do not set about to alter any current movement that could effect mouse or rat activity while the kill time to conclusion is in . effect.
Simply stated, we are both pest eliminators and educators. Our purpose for existing is to help solve problems and not to build business by accumulating co-dependent customers that guarantee our financial bottom line to provide us with a contractual bread and butter business that tells our public that we will do all that it takes by visiting them on a regular basis.
All that we ask is allow us the opportunity to correct your pest issue through knowledge, confidence, and the desire to serve
Thanks for your report and thanks for the chance to write this response thru the Angie's List response format.