Member: Michael Kozenko CHICAGO, IL 60647 Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: June 01, 2012 Hire Again: Yes Approximate Cost: $325.00 Home Build Year: 1900 Description Of Work: I have had a terrible mice problem for year(s). Did I say years and it was on and off. It is a multi unit building, which is worse and safe to say...my tenant(s) were not happy. I did A LOT of research, which included 'great stuff' 'peppermint oil' 'steel wool' etc... Safe to say nothing really worked in all those years. I found American Pest Solutions on Angie's List and gave them a try...Jamal Brooks came to my house and I didn't know what to think but after ten minutes I found myself laughing WITH Jamal and found him informative. Jamal gave me GREAT advice and I did everything he said. It took longer than he said (to get rid of mice), but I had the problem(s) for year(s). Once the problem was gone, it was completely gone. He told me it would take a few weeks, but it took a few months and I couldn't be happier. In the interim, I was concerned and the owner called me personally and he sounded tired. I asked him about that and he told me he just got out of the hospital from surgery. What a guy, what a company and what service. The owner (and Jamal) told me I wouldn't have problems and they were both right and (again) this was after YEARS of mice. Anyone with mice problem, don't hesitate to call American Pest Solutions. They make their own mice bait and are they ever knowledgeable. They are so knowledgeable, you can't help but laugh. Member Comments: Just great...read above Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 17 January 2013
Posted By: Mike Kozenko

Member: Trish Berry Chicago, IL 60657 Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: December 17, 2012 Hire Again: Yes Approximate Cost: $335.00 Home Build Year: 1891 Description Of Work: My call was responded to quickly. The service man came quick, was knowledgeable and friendly. He identified issues and documented clearly. The follow on visit that was include with the cost was easy to schedule. Member Comments: Great Overall A Price B Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 14 January 2013
Posted By: Trish Berry

Member: Melissa Trevvett 1038 Beacon Street Apt. 400 BROOKLINE, MA 02446 Categories: Animal Removal Pest Control/Exterminating Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: April 06, 2012 Last Modified Date: December 15, 2012 Hire Again: Yes Approximate Cost: $800.00 Description Of Work: We used American Pest Solutions for animal removal and pest control services. Member Comments: We found them through Angie's List. We had a mother raccoon and babies living in the chimney. We are in Boston and we had rented the house out. Our tenants have reported noises in the ceiling and walls. We called American Pest Solutions. They came out promptly. They investigated. They first recommended one solution and soon as they discovered there were baby raccoons, they realized the mother would not leave so they had to change their approach. They were very good at keeping up with us. The communication was good. They let us know what they were doing and when they were doing it. They were not cheap but they got the job done and then sealed both chimneys to make sure this would not happen again. They put a guard over them like a grate so that smoke could still come out and air could flow but the pests could not get back in. I think their price seemed a little high but I think for this kind of work, pest removal, the prices are just high. The key thing is they figured out how to entice the mother raccoon to move herself and her babies out of our chimney to another place. That required understanding the way in which these animals work and think and react to different situations. I would have never understood how to go about doing it. They did and they got the job done. I would use them again. Transcribed from a telephone interview Overall A Price B Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 07 December 2012
Posted By: Melissa Trevvett

Review Date: October 12, 2012 Member: ANNE LARSON Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: August 29, 2012 Hire Again: Yes Approximate Cost: $189.00 Description Of Work: Purchased the deal via Angies List - $189 for basic inside and outside pest control services. Member Comments: George was very responsive and professional over the phone while I was ordering the deal and scheduled my appointment right away. Mike came out on time. Was very thorough in applying the treatment to all the detailed areas of our new home as I was walking through it with him. Applied plenty of the treatment also to the crawl space and even the drains in the basement - places I wouldn't even have considered. Even went through and applied to exterior of house, around windows and vents. Very happy with both the service and the results. I would recommend them. Share on Our Block: Yes

Date of Posting: 15 October 2012
Posted By: Anne Larson

Review Date: October 09, 2012 Member: EMILY SCHETZ Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: September 01, 2012 Hire Again: Yes Approximate Cost: $350.00 Home Build Year: 1989 Description Of Work: They helped with rodent control. Member Comments: They have been fine. They still have to return for follow up but we have not needed the service. They were friendly, nice, and did a good job. I am happy with the service.

Date of Posting: 15 October 2012
Posted By: Emily Schetz

Review Date: October 09, 2012 Member: JOAN AGRAWAL Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: September 28, 2012 Hire Again: Yes Approximate Cost: $1,000.00 Description Of Work: I had left a message for them to do pest control. Member Comments: They did not respond. I have dealt with them in the past and I had a very good impression then. They did pest related work for me a few years back. Overall B Price B Quality B Responsiveness C Punctuality B Professionalism A

Date of Posting: 12 October 2012
Posted By: Joan Agrawal

Member: MAL GUNTHER Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: October 07, 2009 Hire Again: Yes Home Build Year: 1950 Description Of Work: We had some remodeling done and we didn’t use the kitchen sink for about 6 months. When we did start using the sink we were getting little flies out of the drain. Member Comments: They were very good. They were able to take care of the problem. It took a couple visits, but they did get rid of them. They were courteous. Overall A Price N/A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 12 October 2012
Posted By: Mal Gunther

Review Date: October 09, 2012 Member: ELIZABETH THOMPSON Category: Animal Removal Services Performed: Yes Hire Again: Yes Home Build Year: 1860 Description Of Work: They were able to remove a raccoon. Member Comments: They did a great job. They put the trap out and they were able to get him. They did take him away. The only complaint I have is that the guy that came had on either coveralls or a coat that absolutely reeked of skunk. He had to set the trap and come in the house and through a back bedroom. The smell stayed in the house and was horrible. I know the smells come with this business. The next day he came back and had the same clothes on. I would have thought that since he knew it smelled that he would have washed it. What they did was great and he was a great guy.

Date of Posting: 12 October 2012
Posted By: Elizabeth Thompson

Review Date: October 05, 2012 Member: Joyce Moss Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: March 08, 2012 Hire Again: Yes Approximate Cost: $250.00 Description Of Work: I purchased the deal for $250 off annual pest control and more. Member Comments: They were good. I have not heard of any pest or insect problems. They were able to honor the coupon even after it expired. They did a descent job. It was for a rental property. No problems so far! Share on Our Block: Yes Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 08 October 2012
Posted By: Joyce Moss

Review Date: September 19, 2012 Member: MILDRED JAMISON Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: October 29, 2011 Hire Again: Yes Approximate Cost: $1,350.00 Home Build Year: 1930 Description Of Work: The workmen were courteous and informative. They returned several times to check the different traps. Eventually my neice understood the instructions they had given her and the rodent problem was solved. I would highly recommend Animal Pest Control . Member Comments: In the future, I will personally get the necessary information as well as ask the pertinent questions so that the problem is solved in a timely manner. My niece did not comprehend the instructions given and did not ask questions to better understand what was necessary to assist in the disposal of the animals. Share on Our Block: Yes Overall A Price B Quality B Responsiveness A Punctuality A Professionalism A ADDITIONAL QUESTIONS ANSWERED WHEN COMPLETING THIS REVIEW How much did the final cost compare to the original estimate? right on How does the value of the work compare to the price? I got exactly what I paid for How far in advance did you schedule the work? same day Did you find the company through Angie's List? yes If yes, which source(s)? magazine Why did you choose this contractor? reputation Have you used this company before? this is the first time I've used this company What did you like most about this contractor? Courtesy and informative What did you like least about this contractor? DNA What surprises came up during the course of the work? None What words of advice would you give other members considering this contractor? Listen to the instructions given by the workmen What words of advice would you give this contractor? None, since I have no expertise in this field

Date of Posting: 05 October 2012
Posted By: Mildred Jamesom

Member: DAN LIBERTY Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: October 01, 2011 Hire Again: Yes Approximate Cost: $1,800.00 Home Build Year: 1900 Description Of Work: American Pest Solutions worked with me over a period of several months to eliminate a mouse infestation in a 16-unit rental property. This company is different from other extermination companies (that I've worked with anyway) because their goal is to eliminate the pest population altogether rather than reduce and manage it through a never-ending pest control maintenance program. Member Comments: First, they performed a thorough inspection. Then, they came back to seal exterior access points to the building and bait interior access points to the apartments and basement areas. For a few weeks, it seemed like the problem was on its way to being solved. Then the tenants started reporting evidence of a newly growing mouse population - seeing mice, droppings, or bags of bait that had been eaten. The guys came back, re-assessed the problem, and recommended an extensive exterior sealing plan that involved pulling up boards on the back porches and sealing under the threshold of each back door. This was an expensive fix but I had already decided I liked how they worked and trusted their judgment. After completing the new, more elaborate exterior seal, they re-baited each apartment, coming back several times to gain access to each apartment and re-bait as needed. Each of the guys that came out to work on the building was very knowledgeable about pest behavior and worked hard at the often difficult and dirty task of locating access points and sealing or baiting as needed. I also talked with the owner on occasion and found him to be a very thoughtful and honorable man. I highly recommend this company.

Date of Posting: 08 September 2012
Posted By: Dan Liberty

Great company, they took care of my mice and haven't seen activity since. I would highly recommend this company. Thanks American Pest Solutions

Date of Posting: 09 August 2012
Posted By: Anthony Thomas

Report Date: July 03, 2012 Member: Tobyn Friar Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: July 03, 2012 Hire Again: Yes Approximate Cost: $180.00 Description Of Work: Had an issue with roaches. Gave them a call around 8:30pm on a Monday night and received a call back within 30 mins from Rick. Rick asked me a few questions and was at my house the next day. Member Comments: Rick and another young man were extremely professional. The quote he gave me over the phone was exactly what I paid after his services. Rick was on time, said he would be at my place between 1-2 and he was. He explained every step of the process and even used his iPad to pull up informational websites so we knew exactly what we were dealing with and understood the process he was using. Rick and his partner were quick with the job and were very clean. I will def use them again in the future and will highly recommend them to others. Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 08 August 2012
Posted By: Friar Tobyn

Member: Tricia Bassett Category: Pest Control/Exterminating Services Work Completed Date: July 07, 2011 Hire Again: Yes Approximate Cost: $250.00 Home Build Year: 1914 Description Of Work: Ant abatement and elimination inside and outside the house Member Comments: Ants were entering my home in several locations on the first floor as well as in the upstairs bathroom.  I contacted American Pest Solutions based on their rating and their promise of resolving the situation in one visit. The price was high, however it was less expensive then buying a monthly services from another vendor.  The representative was punctual, professional and friendly, explaining the approach and what he was going to do.  He advised me that as he was putting out bait, I would see more ants initially as they came to feed on the bait, however within 1 to 2 weeks they would be gone.  If not, I should call again for a follow-up.  However, all proceeded as he stated.  The first few days I saw an increase in ants, more outside than in, but an increase, and them in a few days the number of ants dwindled, and within a week, I did not see ants inside the hours, and the number of ants around the outside doorways and walks also dmished. I should also mentioned, that I had put out bait myself, several times through May and June, which I purchased at the hardware storre; however, it had not resolved the problem.  The combination of the bait used by American Pest, and the representative's knowledge of bait placement really made a difference in the results. Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 07 July 2012
Posted By: Tricia Bassett

Member: TODD MAZUR Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: February 15, 2012 Hire Again: Yes Approximate Cost: $400.00 Home Build Year: 2005 Description Of Work: Treated for silverfish Member Comments: Spoke with George and came up with a solution to rid our home of silverfish and the team came out the following week to implement it. They were extremely knowledgeable and courteous! I would highly recommend them. Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 05 July 2012
Posted By: Todd Mazur

Member: Keri Foley Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: February 15, 2012 Last Modified Date: July 01, 2012 Hire Again: Yes Approximate Cost: $250.00 Description Of Work: I used the services of American Pest Solutions for an ant treatment. Member Comments: It went great. We liked the person that came out. They gave us competitive rates. It solved our ant issue. The staff’s friendliness and professionalism was great. Transcribed from a telephone interview Overall A Price B Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 29 June 2012
Posted By: Keri Foley

Member: Tawanne Brown Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: March 16, 2012 Hire Again: Yes Approximate Cost: $250.00 Description Of Work: American Pest Solutions inspected and gave recommendation for future treatment. Member Comments: Adam from American Pest Solutions was timely, efficient, cordial and helpful.

Date of Posting: 24 June 2012
Posted By: Tawanne Brown

Member: Wade G Wilson Category: Pest Control/Exterminating Services Performed: Yes Work Completed Date: March 20, 2012 Hire Again: Yes Approximate Cost: $145.00 Home Build Year: 1908 Description Of Work: Ant extermination. Baited for ants inside and around the outside of the house. Member Comments: This is the 2nd year I have used American Pest Solutions to rid my house of ants. They are professional on the phone, show up exactly at the appointed time, answer all of your questions, and use pet-friendly ant baits/This is the 2nd year I have used American Pest Solutions to rid my house of ants. They are professional on the phone, show up exactly at the appointed time, answer all of your questions, and use pet-friendly ant baits/poison. Last year, although they said that a different breed of ant may appear later in the season, we never saw any more ants in the house. This year, we called them the day we 1st saw ants in the house, they came the next day, and the ants quickly disappeared.

Date of Posting: 19 June 2012
Posted By: Wade Wilson

Member: Carol Isoe Category: Pest Control/Exterminating Services Performed: Yes * More Weight is given to a report where work has been completed. Work Completed Date: June 13, 2012 Hire Again: Yes Approximate Cost: $500.00 Description Of Work: Tx house for silverfish.  Gave attic base boards to all of basements.  Used 2 kinds of treatments for the whole house. Member Comments: The technician mericuosly (word not clear) applied to Tx. to the baseboards, attic and basement.  This is my 3rd pest control cd and their Tx. was the most comprehensive.

Date of Posting: 16 June 2012
Posted By: Carol Isoe

Member: Paula Liss Category: Pest Control/Exterminating Services Performed: No Work Completed Date: May 18, 2012 Hire Again: Yes Description Of Work: I called the company with an ant problem and scheduled a service call for 3 days later.  In the meantime I purchased and used traditional ant traps.  By the time the service call came around there were no ants in sight.  The serviceman arrived promptly and on-time.  He studied our house and indicated that he didn't think his services were needed at this time and that there was no need for me to spend the additional money if we aren't seeing ants currently. He didn't charge me for his house call!  He provided an honest assessment of the situation and didn't try to sell me any services that weren't needed. Member Comments: I was pleased with the services received from this organization and would use them again in the future. Overall A Price N/A Quality A Responsiveness A Punctuality A Professionalism A

Date of Posting: 29 May 2012
Posted By: Paula Liss

BEES and more BEES, while the bees were nothing fun to have with a hive built between the 1st Floor ceiling and the second story bedroom floor, George was a wealth of knowledge and knew just what to do. I worked along side George all day taking the bee hive out and learning things all along the way. George very seldom put on a mask or gloves and after a few hours he had me handling the comb and bees without a mask or gloves. Working with George was like being back in school working with a teacher that loved the subject he was teaching and I can say that George actually loves the bees and treats them like his favorite pets. In the end, the bees have a new home with George, I have a bunch of Honey a lot of new knowledge about bees and the name and phone number of a Pest control service that I wouldn't hesitate to call again

Date of Posting: 24 May 2012
Posted By: dave thomas

We called American Pest Solutions because of a mice problem at our house which is surrounded by woods. George promptly returned our call to set up an appointment. From the moment he arrived he was the consummate professional. He was thorough and went in the crawl spaces under our house and behind our washer and dryer as well as in the attic. He spent time explaining what he was doing, what he was using, and what to expect. Not once did we feel that George was rushing to get the job done. Aside from his obvious knowledge of pests, George is an interesting and knowledgeable guy and we enjoyed his company. And, we haven't seen a single trace of a mouse since George treated our house!

Date of Posting: 11 January 2010
Posted By: Eileen and Mark Wagner
school teachers, Beverly Shores, Indiana

Very nice site! Helped me alot.

Date of Posting: 24 April 2009
Posted By: SpK H4x

Very good site

Date of Posting: 23 April 2009
Posted By: Amauri Campos

When my friend told me about "Pestproblemssolved" I wasn't so interested and ignored her. When she showed it to me I totally changed my mind about it and apologized her. No more pest , haha! Thank you.

Date of Posting: 23 April 2009
Posted By: Martin Mowers

great website !!

Date of Posting: 22 April 2009
Posted By: John Smith

George Manning thoroughly searched my yard, catch basin, drain areas, under the back porch, kitchen and the suspected crawlspace under it for areas where the mice were entering and where they were living. He assured me I didn't have rats and baited the crawlspace and told me what to watch for. He also offered further services after the mice were all eliminated to keep other mice out in the future. His price includes a 3 month guarantee. George Manning is the company's owner and an entomologist. He came the day I called. He is a very knowledgeable person and does not rush through the job. He was very thorough and was great with my dogs and made everything safe for them. (Like baiting only in areas inaccessible to them.) George makes a disturbing thing like having mice not quite as disgusting since he knows so much about how to get rid of them safely. I used him once before when Orkin said I had a termite infestation. George said I had had termites in the past but didn't at that time, saving me a lot of trouble and money.

Date of Posting: 09 April 2009
Posted By: Jackie .

Part of the siding on our dormer was torn off during a storm. Several squirrels got into the attic. Several other companies we called would not come out because of the building height (3 floors). George Manning, the owner, sent a crew out the next day. They got rid of all the squirrels within 3 days by using a device called the ''Eliminator''; it allows squirrels to go out during the day to gather food but does not allow them to get back in. Other pest control companies usually set traps, catch them, and take them away. Squirrels are very territorial and usually return. This new method prevents that. George was extremely knowledgeable and followed up later to ensure everything was in order.

Date of Posting: 09 April 2009
Posted By: Herb .

A few particularly rainy weeks ago, when raccoons ripped, dug & ate their way through parts of my roof, I had a problem and a bad leak. It was clear they were looking to bunk down for the winter in a den they were building in my roof. Good news came in the form of American Eagle Pest Elimination. They arrived within a few days of my phone call, checking in with me as the weather and their schedule permitted. They seemed knowledgeable, professional and courteous. The morning of the first availability, owner George Manning called to see if he could send a crew that afternoon. The two men inspected the perimeter of the house, including the roof top, gutters & flashing. They found two holes the raccoons were using, as well as hair and other souvenirs. They installed a radio on a motion device which is meant to frighten (or annoy?) the raccoons into abandoning the dens they made in my roof. The device will remain in place two weeks or so until the roof gets repaired. I also appreciated the photos they took of the roof and the raccoon damage. I can now share those with my insurance company.

Date of Posting: 09 April 2009
Posted By: Louise .

Treated for 3 different kinds of ants; colonies made their home in our house and the pavement ants were the hardest to eradicate or eliminate. Baited in key locations where ants were spotted and baited all throughout the basement. The results were very good! I did not see ants for a long time, but started to spot the pavements ants again. George came back out with his crew for a follow-up visit. The follow-up visit seemed to do the trick as we have not seen the ants. George and his team are very knowledgeable and expert at eliminating the problem. I learned a great deal in a short amount of time. Don't use spray to kill the ants! It makes the problem worse. The key is to get to the nest and attack the reproductive source...the queen. If I see an ant, I am calling George immediately.

Date of Posting: 09 April 2009
Posted By: Bridgette .

My phone call with George was a delight! He diagnosed the problem over the phone and then taught me all about the construction of my home (and Chicago homes in general), the neighborhood, squirrels, mice, and other things. We also chatted politics and discussed my homeland; George is a renaissance man! When the crew arrived to do the work they were very professional and seemed on top of things. They told me how much the work would be based on their inspection, which was higher than I had expected based on my phone call with George so they lowered the price to within the range estimated over the phone (even though the phone estimate was non-binding and I knew it). The work was completed quickly and ever since that night we have had no squirrel problems. I hope I do not have to take advantage of the one year warranty, but it's nice to know I have it.

Date of Posting: 09 April 2009
Posted By: Stephan .

George Manning is very well qualified entomologist and does excellent work. Although there were no termites in the house we were inspecting, he found other insects in the basement and could explain why they were there, which indicated possible problems with moisture and also problems with the drainage system as well. These problems were then confirmed by a general home inspection. Because of this inspection, we were able to better evaluate whether we wanted to purchase the home and pay for the repairs. This is not the first time we used American Eagle. We had a rodent problem in a previous home. George was able to identify the problem, determine the solution and we successfully eliminated the problem with one visit. We will continue to call George in the future because he does an excellent job and is reasonably priced. He will never ask you to sign a contract for continuing service. He will find the problem and fix it.

Date of Posting: 09 April 2009
Posted By: Carol .

We had a problem with rats entering our building and had tried poisoning to get rid of them. This had only temporary success. We called American Eagle who first performed an analysis of of the building in order to locate the source of the rats. This involved camera work of the sewer system. This camera work showed several places where the sewer line had breaks in it which would allow rats to enter the space under the building. The camera work also showed rat activity so we knew in advance this the sewers were the source of the rat problem. Work began on schedule and continued for almost a week. It involved extensive excavation beneath the building and the rebuilding of the sewer line where the camera work had shown the breaks in the sewer line. The repair work was very professional, unlike the original work that had been done by the original contractors who had connected the new sewer lines about 12 years ago when we rehabbed the building. Places where the pipes were joined were permanently sealed. In addition the employees kept us advised all through the process of the work they were doing and also showed us evidence of rat activity.

Date of Posting: 09 April 2009
Posted By: Richard .

George found additional termite damage, but concluded that it likely occurred years ago, because he didn't find evidence of recent activity. However, he said that the only way to know for sure would be to return in the spring, when termites are most active and do another inspection. Luckily, the termites had done minor damage and it was easily repairable. Aside from the termites, which was the main reason we hired him, George had great advice for our rehab on simple ways to limit pests, especially rats. In fact, this might end up being the most valuable service he provided us. I would recommend anyone who is doing extensive work on their house to consult with George on how to keep pests at bay. George suggested simple things to do, especially regarding the plumbing, that will go a long way to keeping rodents out of our house. Thank you, George!

Date of Posting: 05 February 2009
Posted By: Jerry .

The receptionist for American Eagle is very friendly and was able to answer preliminary questions for me. Their treatment is non-toxic, which I needed since there were several children and a pregnant woman living in the building. The serviceman, Rick, was equally friendly and explained the process to me and the tenants. In addition, he translated some information to my tenants totally unrelated to the extermination process. I had recently bought the property, they were moving out, and we had a serious language barrier! He did this graciously. I really appreciate him taking the time to do that. I did not see any cockroaches after the first treatment, but I still scheduled the follow-up appointment just to be on the safe side and since it was included in the price. I did find two cockroaches immediately after that, but have not had any since(it's been a month now)and none appeared in either of the 3 traps Rick set up. Perhaps they were the last of the bunch, either way they're gone now.

Date of Posting: 09 December 2008
Posted By: Meaghan .

I used George's services about 5-6 years ago to eliminate squirrels in the attic and mice everywhere. At that time they did a very professional, extensive, and thorough job repairing the mouse entry points. They replaced drain tiles in the basement and installed one-way exit doors for the squirrels. The squirrels haven't been back, but the mice returned last year. Because of some communications problems, I didn't use George's services last year--big mistake, as the company I did use didn't really eradicate the mice. This year I contacted George. His technician came out, inspected for mouse entry and activity points, and put out some apparently very effective bait. I e-mailed the company (because of my job I'm hard to reach by phone) and heard back from both George and Maria promptly. George remembered our job from 5-6 years ago, apologized for last year's miscommunication, was eager to remedy the mouse relapse. Maria called the next day to set up a visit from Rick, but it didn't work on my end. Rick came out right on schedule the following week, did a careful inspection for mouse activity, and placed bait. He said he didn't find evidence of a lot of mouse activity, told me what to expect, and offered return service in 30 days,for an additional fee, which he was quite clear about. I haven't seen any mice since except for one very dead one in the hall. Maria called about a month later to see if we were satisfied with the service.

Date of Posting: 30 September 2008
Posted By: Diane .